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IDGC of Volga

August 27, 2015

Orenburgenergo has launched a new Customer Service Center

On August 25, Orenburgenergo, a branch of IDGC of Volga, PJSC (a member of Rosseti Group of Companies) launched its new Customer Service Center located on Stanislavskogo Street, 52.“The Customer Support Center will collect requests for technological connection to electric networks and optional services; receive and handle customer calls and claims related to technological connection and electricity transmission services. Optional services include servicing and on-line maintenance of electrical installations, protective equipment testing, operation and maintenance of public lighting, transportation services and calculation of standard transmission and distribution losses. The new Customer Support Center provides support for residents of Orsk and eastern districts of the region,” comments Mikhail Kuzmin, Deputy Director and Chief Engineer of Orenburgenergo. Staff members will provide information support services, including acceptance and handling of customer calls, claims and applications related to technological connection. The list of services provided by the Customer Support Center is made available at the public information board. “Our Center provides support both for residential and business customers. During five business days, from Tuesday through Saturday, four customer service specialists will receive visitors and respond to incoming call. The Customer Support Center functions as a single point of contact. This support model provides improved quality of customer services and saves time,” explained Petr Ryzhkov, Director of Orsk Production Department, Orenburgenergo branch. Visitors can make use of a comfortable holding area and a kids’ zone. Soon a payment terminal will be installed to offer a quick and flexible way to make payments for service provided at the Customer Support Center. “We, as customers, are very pleased with conformable location and convenient business hours, friendly and helpful staff and overall user-friendly environment,” commented Rimma Gabitova, a regular customer. The first Customer Support Center operates effectively in Orenburg, and the launch of the customer service center in Orsk is yet another milestone Orenburgenergo branch.




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