The Customer Service Center (CSC) of Chuvashenergo, a branch of IDGC of Volga, PJSC (a member of Rosseti Group of Companies), reported on performance results for Q1 of the current year. Over the first three months, 1,469 applications on various issues were submitted to the CSC. Generally, customers file their requests for technological connection to the power grids of Chuvashenergo, a branch of IDGC of Volga, PJSC.
In Q1 2016, 456 such requests were received. Over the reporting period, 551 agreements (with due account for requests submitted earlier) for technological connection for the total maximum capacity of about 11,680 kW were concluded. In addition to submission of requests for technological connection, clients apply to the center on a variety of other issues related to electrification in rural settlements, execution and approval of documents. For instance, during the reporting period the Center processed 33 requests for electric power supply to vital infrastructure facilities.
The clients also submit requests concerning electricity meters (repair, installation, replacement, and sealing of meters), quality of customer service, etc. As usual, among the most urgent issues are execution and approval of documents on balance inventory delineation and statements of operational responsibilities delineation (427 requests).